Skycop stopped responding after I submitted my claim — how can I get a response and achieve a result?

If Skycop stopped responding after you submitted your claim, this is a service issue that should not be ignored.

To push for a response and result, act step by step:

1. Document the silence.
Note the date of the last reply and all follow-up attempts. This helps prove the lack of response.

2. Send a follow-up within the same case.
Briefly state that:
— the claim was submitted
— no response has been received for a significant time
— the issue remains unresolved
Request the current status and next steps.

3. Keep the request clear and specific.
For example: ask for the status update or a decision deadline. Vague messages are easier to ignore.

4. State that lack of response is unacceptable.
Remain professional but clearly point out that silence after accepting a claim is not proper service.

5. Save all communication.
Even unanswered emails serve as evidence if escalation is needed.

Avoid opening multiple duplicate cases. If silence continues, escalate publicly — for example, by filing a complaint on Xolvie to prompt action.