Skrill limited my account after a transaction, how can I unlock it and access my money?
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5 Complaints 52
Xolvie Resolution Specialist June 27, 2025 11:16 am
If Skrill locked your account after a transaction, log in and look at your website or email to find out what to do next.
Check your ID, explain what you've been doing lately, or change some of your information. Account limits are often put in place by Skrill for security or legal reasons.
If you don't see any directions, you can contact Skrill support through their website. You should be ready to show a legal ID, proof of address, or a bank statement.
Being quick and correct in your response can speed up the review process and help you get into your account.
If your account was closed permanently because you broke the rules, you can't get it back.
You can still get your amount refunded, though, as long as you send a stamped or signed bank statement from the last 90 days that has your name and IBAN on it.
❗ Many people have shared their issues here and found resolutions. If you have one, feel free to reach out to Xolvie.
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