Skoda Parts Were Repaired Instead Of Being Replaced At The Authorized Service

Skoda is making its customers pay for their mistake. I was involved in an accident with my vehicle and my vehicle was made in Skoda Izmit Authorized Service. However, I later learned that many parts of the vehicle's radiator and air conditioning system were repaired instead of replaced. When I asked the service, he said the expert's decision. However, I was not informed about this situation during the repair phase. Later, the master who took care of my vehicle said that the radiator of the vehicle was broken and the physical skewness caused by the damage remained the same. It also showed me some assembly errors. I called Skoda Customer Service and requested referee service. I was directed to Adapazarı Otokur. I really encountered an interest and relevance that I did not see in Izmit Service. (There are probably Audi and Volkswagen brands besides Otokur and Skoda, so more corporate service is provided.) My vehicle was checked and I was told that the radiator was broken and other repaired parts that needed to be changed could be detected when the radiator was removed. In other words, otokur detected the error of the Izmit Service. They said they would notify Skoda. Later, otokur called me and they said that it costs 8000-odd liras and that the replacement of the radiator and Skoda reduced it to only 6300 TL. When I called Skoda Customer Service they said there was nothing they could do. What do you call a car company that has its own authorized service's fault invoice determined by its own arbitrator's service and cannot make the defective servicer pay? Answer : Skoda In addition, I found the Dogus Group's quality classification among its own brands very strange. Audi and Volkswagen are natural sons. Skoda Seat is a stepchild. I saw her. Isn't that much importance given to customer satisfaction?