On my 2022 Seat Arona 1.0 Ecotsi Xperience (license plate 35 BEH 535), I experienced a cracked radiator just eight months after the warranty expired. I have had all my vehicle serviced exclusively at an authorized Seat mbu service center in Gaziemir/Izmir. The malfunction occurred on August 12, 2025, and my vehicle was taken to the service center. The warranty expires on December 9, 2024. The service center issued me an invoice for ₺18,249 (Invoice No: hns2025000001892, Invoice Date: August 15, 2025, Work Order No: ie02713, Customer Request Form No: 02713) without any discount or support. I had to pay this amount by credit card. Approximately ₺16,000 was stated as the cost of replacing the radiator alone. A similar problem occurred previously in another 2021 Seat Arona (license plate 35 DEN 96) belonging to our family, and at the time, Seat and Doğuş Otomotiv covered the cost, prioritizing customer satisfaction. However, this time, despite our commitment to the same brand and our vehicle being regularly serviced only at authorized service centers, the goodwill guarantee was not applied, and no support was offered. We corresponded with Doğuş Otomotiv customer representatives regarding the issue, and then received a phone call from Mr. E*** and Ms. S***. Despite providing all the details again, we were verbally informed that the problem was entirely due to user error and that no support would be provided. I would like to emphasize that the hood of my car has never been opened outside of an authorized service center. I find it deeply disappointing that a brand like Seat would abandon its customers in the face of a serious manufacturing defect that occurred so soon after the warranty expired. I demand a refund of the price I paid and compensation for the inconvenience I experienced due to a closed circuit part that was completely caused by a manufacturer's defect and whose regular maintenance was only carried out by an authorized service center.
On May 2, 2024, we obtained an expert service at Borusan Avcılar BMW Authorized Service for the BMW 320i Sedan with license plate 34Z**448, which we were considering buying. Our expectation was to have any deficiencies in the car identified and communicated to us. Ultimately, they informed us that t...
I took my brand-new Arona FR Plus vehicle, purchased in June 2024, to the Sakarya Öztürkler Seat dealership after noticing a drop in the oil level at 8800 km. During their inspection, the technician confirmed that the vehicle had lost 300 grams of oil. When I requested the oil to be topped up, they ...
We purchased our Seat vehicle in February 2021. If I recall correctly, during the second maintenance, we noticed a crack in the third brake light at the water spray outlet while at the service. Since the vehicle was still under warranty, I requested a replacement. However, they stated that it was no...
I have been a Peugeot user since 2016 and I am still actively driving a 2021 model 3008 vehicle. After purchasing my vehicle, I received a 5-year warranty with an additional warranty. I have already applied with the complaint that the leather on the front driver's seat is cracked and the armrest has...
I took our Renault vehicle to the authorized service center, Çetaş Otomotiv, on the morning of October 12, 2023, due to the injection lamp warning. I was promised the car would be ready the same day by 5:00 PM, with an estimated cost of ₺4,500. A week later, they informed us that the engine was comp...
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