Skoda Courtesy Car Scratch Claim And Depreciation Fee Issue

About a year and a half ago, I left my vehicle with license plate 06 DNU 240 at a Skoda authorized service center in Turkey for routine maintenance. Since my car was to remain at the service, I was provided with a courtesy (replacement) vehicle. I used this car out of necessity, as I have a child with special needs who requires daily transportation. While the courtesy car was parked, it was scratched by an unknown third party who fled the scene. I immediately reported the incident to the police, and a formal police report was issued. A prosecutor’s investigation was also initiated, but as the perpetrator could not be identified, the case was closed with a decision of non-prosecution. Therefore, it is officially confirmed that I had no fault in this incident. However, more than a year later, I was unexpectedly contacted via private (non-corporate) phone numbers by individuals claiming to represent the service center. They demanded that I pay a so-called “vehicle depreciation fee”, speaking in an intimidating and highly unprofessional tone. This behavior is completely unacceptable and inconsistent with Skoda’s corporate ethics and customer care standards. Moreover, I was never provided with any written documentation or courtesy car handover form when the vehicle was given to me — which shows a serious lack of transparency and professionalism. It is deeply unethical to contact a customer after such a long time, for an incident that is legally documented as “no fault of the user”, and to do so through unofficial communication channels. This entire process has been abused by the local service center, severely damaging Skoda’s reputation for integrity and customer respect. I have all supporting documents including the official police report, prosecutor’s statement, and call records. I kindly request Skoda Auto’s international customer relations team to review this issue, investigate the behavior of the related service center, and ensure that appropriate action is taken. A formal apology is also expected for this inappropriate and distressing treatment. Any service center operating under the Skoda brand should represent its name with integrity, not through intimidation, threats, or unprofessional conduct.