I Face Constant Electrical Problems With My Low-Mileage Skoda Octavia

I first had to tow my Skoda Octavia to Aykan Gebze authorized service when the vehicle developed a battery failure at only 19,000 kilometers. Despite the fact that the car was practically brand new, we have experienced the exact same issue approximately 10–15 times since then, along with several additional malfunctions that appeared afterward. Each time, the service center claimed that the vehicle was repaired and ready for delivery. However, the car would fail again no later than the next day — and on one occasion, the exact same fault reappeared only 20 minutes after leaving the service center, forcing us to return the vehicle immediately.

I reported this situation to the Aykan Gebze customer representative, Ms. M*****, who stated that a case file had been opened through Yüce Auto and that the matter was being monitored. However, despite experiencing the same problem repeatedly, no concrete or permanent solution has ever been provided beyond vague statements about “following the process.” During earlier service visits, we were able to receive a replacement vehicle, but most recently, after leaving the vehicle at the service center on the 18th of this month and having it remain there for 12 days, we were not provided with any replacement vehicle at all.

When we spoke with the Aykan Gebze authorized service manager, Mr. H**** S********, he stated that there were currently no vehicles available and that they would provide one if a car became available. Customer relations representative Mr. E** and our service advisor Ms. S**** repeated the same response for days: “We do not have any vehicles right now; we will call you if one becomes available.” However, nobody ever contacted us. We constantly had to call them ourselves, and ultimately no replacement vehicle was provided.

I requested three separate times that Yüce Auto customer representative Ms. M***** contact me directly, yet no call was made. Interestingly, I was only contacted by her after I sent an email to the Czech Republic headquarters. During our conversation, she stated that a replacement vehicle could only be provided if the car remained in service for 45 days. However, during our previous service visits, we were able to leave the car and immediately receive a replacement vehicle. I explained that the staff repeatedly told us “there are no vehicles available,” while she claimed that “45 days must pass first,” which is clearly contradictory. When I asked whether there truly were no vehicles available or whether they simply did not want to provide one, I did not receive any clear answer.

Despite the repeated recurrence of the same malfunction in my Skoda Octavia with license plate 41 ASK 168 and the complete failure to provide a permanent repair solution, my frustration and inconvenience continue to grow. For this vehicle, which constantly breaks down, repeatedly returns to service, and still has an unresolved technical problem, I first demand that a replacement vehicle be provided immediately. After that, because the exact same issue has occurred repeatedly without resolution, I also demand that my vehicle be replaced entirely. Additionally, I request that the serious communication failures and contradictory information throughout this process be fully investigated by both Skoda and Aykan Gebze, and that I finally be provided with a clear, written, and permanent solution.