My Opel Corsa, with 12,000 kilometers on the clock, showed a battery charge failure and a red warning while driving to work. My car was towed to the authorized Opel service center. The service center told me there was a problem with the alternator, that the part would be shipped from Ankara, and that the car could be returned on Tuesday or Wednesday at the earliest. My car would remain at the service center for a total of 5-6 days. The gentleman at the Alpata authorized service center said that if the part had come from abroad, they could have provided a replacement vehicle, but they haven't yet. Why are you trying to inconvenience me? What kind of attitude is this? My car, which is still under warranty, is having problems, and I'm being inconvenienced. During this process, I requested a replacement vehicle for my car, which was still under warranty. I had to travel out of town for a very important meeting, but they never provided a replacement vehicle. I now have to travel 10 hours by bus and have to return by bus again. When I called customer service, they said they don't provide service outside of business hours. When I called again the next morning, they said they could only get back to me within two business days, despite me explaining my situation several times. Furthermore, Opel's website clearly states that a replacement vehicle can be provided for repairs lasting longer than 24 hours. While other brands have previously provided replacement vehicles even for maintenance days, I was very surprised and disappointed to be treated so poorly at Opel. My vehicle is still under warranty, and I will not be charged. However, I demand compensation for the inconvenience I have experienced and that a replacement vehicle be provided to me as soon as possible. I also expect an explanation and apology for this process. I absolutely do not intend to choose Opel again. The care and attention I received when selling a vehicle is completely absent when there is a problem with your vehicle. I am deeply disappointed, and I will be emailing my complaint to the global Opel authorized service center.
I took my car to OPEL OTOSAY ANKARA service on 16th October 2023, due to an accident where the other party was % 100 guilty. My car is OPEL CORSA and 1,5 years old. It passed more then 40 days and my car is still in service. I can get consisten/accurate information from the Service Responsibles. The...
I have a 2013 model Opel Corsa 1.3 engine diesel vehicle. I am the 3rd owner of this vehicle. The vehicle is at 151 thousand km. The service light of the vehicle is on and the fault cannot be found. I went to Ankara Opel Opal authorised service. 4. They said it was a spark plug malfunction. The spar...
I own a 2022 Opel Corsa 1.2 100 HP Benzin AT8, which is an accessible vehicle with a 5-year warranty. I took my car for its 2-year maintenance to the Gülan Opel Service in Istanbul/Sancaktepe. They informed me that the brake discs and pads would need to be replaced after just 5,000 km. My car is onl...
My 2023 Opel Corsa, which has just 22,000 km on it, had a problem with the motor control unit. The service team told me that I need to replace a part, and it’ll take around a month for it to get here. I asked for a replacement vehicle during this time, but I was informed that Opel Turkey doesn’t off...
Unfortunately, a traffic accident with minor damage occurred on January 09, 2024, involving my Opel Corsa vehicle, which I bought in November 2023. Regrettably, this marked the beginning of events more traumatic than the accident itself, forming the basis of my complaint. My vehicle, covered by insu...
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