I realized that my new product raincoat, which I paid a good amount of money from the company, was torn in a small area on the back (on December 5th), and I took it to the Hilltown AVM branch of the company. Here, in the clarity of the situation, they explained that this was not a production error and that they could not give me any support. I also requested your support service for a comprehensive customer satisfaction review and minimal repairs. They told me that I wasted my effort and that if there was a manufacturing defect or the company did not support the product in any way, it was within the company. When I forced them, they had to surrender to be examined. In fact, a short time later (December 11), in the message I received from the company, it was stated that there was no production defect and that they did not receive the jacket back within 30 days. To date, this is the first time that purchases have been made from a company that is so insensitive to After Sales. Even though I reported my mistake, I am not even offered proper repair/replacement support, let alone customer satisfaction. I am submitting my complaint here so that everyone can learn about the Skechers brand's 'good when selling, but the problem comes out at the end' events. Note: My Review Request Number: 1-312011
I purchased a pair of Skechers sneakers from an official Skechers store, but the heel area tore after a short period of use. I returned them to the store for inspection, submitting them under the case number 1-427666, only to be told that the damage was not due to a manufacturing defect. How can a ...
after this, I have strong doubts about Skechers' dedication to customer satisfaction because they have refused to replace the shoe, even though it clearly has a manufacturing defect. I bought the shoes in December, but my daughter didn't wear them much because the weather was nice. Nevertheless, the...
We purchased three pairs of Skechers shoes, and unfortunately, two of them proved to be problematic as they developed openings on the sides. It's important to note that these shoes were not bought on sale; we purchased them during the regular season when prices were higher. We use them regularly, ma...
Hello, the shoe I bought from Skechers located in Diyarbakır Ceylan AVM has split, torn and collapsed on the left inner sole. There is no deformation on the outer part corresponding to the same area. There is no problem with the right sole of the same shoe. I delivered the product to the store under...
I have been a loyal Skechers customer, purchasing multiple pairs in just one month. However, one of the shoes I bought ripped open after only two uses. When I sent it for an inspection, the response was "not a manufacturing defect." How is this possible when the product literally fell apart after mi...
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