We purchased three pairs of Skechers shoes, and unfortunately, two of them proved to be problematic as they developed openings on the sides. It's important to note that these shoes were not bought on sale; we purchased them during the regular season when prices were higher. We use them regularly, maintaining them meticulously. We acquired these shoes at Istanbul Metropol AVM, and upon encountering issues, they suggested we send them to Samsun for assessment.
To our disappointment, we received a message stating that the product cannot be exchanged. During the purchase, they assured us that the brand stands by its customers in every situation, offering exchanges and returns without hesitation. I've experienced various brands throughout my life, and people consider carefully how a renowned brand treats its customers. Whether the shoes are replaced or not, I, along with those around me, share this experience in every setting.
If there is no production error within three months, why did a pair of shoes develop a side opening? I've had no issues with shoes from other brands I've used for years. The question arises – why should I consider buying from Skechers again when their support for their products seems questionable?
The shoes I bought from Skechers Saskınbakkal store were torn from the same 2 places in both shoes after 3 months. I made a complaint about it. The product went to inspect and the product was not found to be defective, it went to the inspection again and came back as the same defect was not found. T...
Hello, the shoe I bought from Skechers located in Diyarbakır Ceylan AVM has split, torn and collapsed on the left inner sole. There is no deformation on the outer part corresponding to the same area. There is no problem with the right sole of the same shoe. I delivered the product to the store under...
I bought a pair of shoes from the Skechers store at Eskişehir Espark Mall in May 2023. After only two months of use, the shoes developed a noticeable opening at the toe area, much to my dismay. I quickly returned the shoes to the store for inspection, hoping for a resolution. The response I received...
It's been nine months since I bought a pair of Skechers shoes, and unfortunately, I've noticed a tear in the leather on the side and some peeling on the heel fabric. Even though the product came with a 2-year warranty, it unfortunately developed some issues. As a result, I decided to bring it to the...
On March 22, 2025, I purchased a pair of Skechers shoes from the Boyner store at Samsun Piazza AVM. Despite spending a significant amount, the shoes started to split open from the side and front after just 2 months of occasional use. I immediately contacted the store, and they accepted the shoes for...
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