Skechers Girls' Sneakers Started Separating on the Sides

Skechers Girls' Sneakers Started Separating on the Sides
Skechers Girls' Sneakers Started Separating on the Sides
Seyhan
Seyhan
Skechers
July 12, 2024 11:10 AM53

after this, I have strong doubts about Skechers' dedication to customer satisfaction because they have refused to replace the shoe, even though it clearly has a manufacturing defect. I bought the shoes in December, but my daughter didn't wear them much because the weather was nice. Nevertheless, the seemingly adhesive side stripes of the shoes started to peel off, even though they had hardly any wear. I reached out to Skechers right away in hopes of getting a replacement, they chose to dismiss the problem as "user error". how offensive and ill-informed. Even though the shoes were hardly worn, the defect shows that there was a problem with the manufacturing. Their denial of responsibility and lack of action completely damaged my faith in the company's products. 

July 12, 2024 11:13 AM (2 minutes after complaint)

Dear Customer, Thank you for taking the time to bring this matter to our attention. Skechers Customer Communication Center

Seyhan
Seyhan
July 12, 2024 11:16 AM

This incident actually gave me the opportunity to evaluate your company. It could have been easily fixed, but unfortunately, I had a bad experience with how much your company cares about its product.

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