Skechers Shoes I Purchased Developed Openings, Request for a Refund Denied
to be honest, I'm deeply disappointed with the lack of resolution for the quality issues I encountered with the Skechers shoes I purchased from Cevahir. both pairs are problematic and receiving a response that doesn't address the actual product issues just shows . As a customer, I expect better accountability and service from a reputed brand like Skechers. This experience has left me dissatisfied, and I will be sharing my concerns with others and considering alternative brands for future purchases. The lack of support and resolution from Skechers has significantly impacted my perception of the brand.
Dear Customer, Thank you for taking the time to bring this matter to our attention. We have initiated our investigations regarding the issue and will contact you within the day. Skechers Customer Contact Center
My issue has not been resolved... The customer representative who called me on the phone read me a piece of paper with no date or details that you handed to me. They said that I might have exposed it to liquid or washed it because it was used lightly and cleanly, and they treated me like a liar without even examining it. The staff at the Cevahir store mentioned that they received a lot of returns, so how can they conduct so many examinations in 3-4 days? Additionally, it's impossible to find an authorized person in the store; we tried to resolve the issue with sales representatives, which felt like a neighborhood quarrel. The employees are not professional, and the brand does not stand behind its product. The only solution is a legal process.
