Hello, I bought my "Skechers max cushioning arch fit 2.0 immense cruiser" shoes from Izmir Hilltown Skechers store on 02.09.2024 by paying a serious price and used them ONLY AND ONLY in the gym for 5 days a week and 2 hours a day during the last 5 months. (10 hours a week. 40 hours a month. 200 hours in 5 months. Total number of worn yesterdays is 8.5 days) A shoe that I used by wearing on the treadmill, cardio and weight sections in indoor sports has problems such as opening at the toe tip of the left sole, tearing in the inner lining of the left sole, opening in the sole mold of the left sole and sole wear on the right side of the right sole. I requested an examination and return from the store where I bought the product. 1 week later, the relevant department stated that my complaints DO NOT ARISE FROM THE PRODUCTION PHASE and that the return could REGRETFULLY not be made. In this case, my questions are as follows; 1 - What else should I have done as a user, even though I used a shoe that had not even been in use for 10 days correctly (untying the laces each time and retying it so that it would grip my foot)? 2 - How come there is a gap at the toe tip and the sole mold, even though I wore the shoe even once on a tiny pebble? 3 - How does the inner lining of the shoe tear, even though I used it for the right purpose (in the gym, not on the street, in the mountains, on the slopes) and wore it for only 2 hours a day? 4 - And finally, how can you see me responsible for this situation with your indirect words? Dear brand managers, I think you have seen how many times I have shopped from your brand on your screens, and I hope you have the empathy to understand what kind of situation you have put a loyal customer of yours who has encountered such a situation through. Of course, I want you to know that I will not leave the issue with your rejection of my return and I kindly ask you to review your brand production processes. Best regards.
In March 2025, I purchased a pair of Skechers GO Walk Max Cushion sneakers from the Izmir Hilltown store for ₺6,000. I bought them for daily use at my job with a cargo company. Before buying, I specifically asked the store staff whether the shoes would hold up under active, everyday use. The salespe...
On September 24, 2024, I purchased the Skechers GO Walk Arch Fit 2.0 Idyllic 2 model for ₺4,599 from the Istanbul Cevahir Skechers store. Within just one month of use, the inner part of the right shoe became severely torn and deformed, despite wearing them loosely with untied laces for comfort. I r...
on November 1, 2023, I purchased Arch Fit Renger sports shoes from the Skechers store in Izmir Agora shopping center. On November 20, 2023, I noticed that the linings at the back heel of the shoes were torn. The lining on the left shoe was torn in most places, and the right one had smaller tears. I ...
I bought a pair of shoes from the Adana Optimum store on May 26, 2023, and the edges and mesh areas of the shoes started tearing just two months later. I returned them to the store on August 29, 2023, for examination, and they returned them. However, I hadn't received any updates as of September 16,...
I purchased a pair of Skechers shoes on 02/02/2025, and on Monday, 19/05/2025, I noticed a crack on the sole. When I took the shoe off to inspect it more closely, I saw that it was also torn on the inside and the inner sole had started to fall apart. I had only worn these shoes for four months, just...
Comments