Ordered Skechers Alpine Adventure, Got Cozy Step Instead

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October 27, 2025 3:22 pm
5

On October 12, I ordered the Skechers Alpine Adventure model (product code: 144756 BBK) from the official Skechers website. However, I was sent a completely different product — the Cozy Step model. I received the wrong item on October 14 and immediately shipped it back for a return on October 15. My order number is 2981808.

On October 17, I received a message confirming that the return package had been delivered back to Skechers by the shipping company. However, since that date, I have received no updates and my refund process has not been initiated. Despite contacting customer service, my issue has not been resolved.

After being inconvenienced by receiving the wrong item, I request that my refund be processed as soon as possible and that this issue be resolved quickly.

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