We rented a car in Kosovo, and despite having no issues during the rental, our 500 Euro deposit has not been refunded. Even though Sixt claims that they have processed the refund, there is no record of this transaction in our bank account. Our reservation number is 9713239175.
Sixt customer service has been unhelpful and unresponsive regarding this matter, and it feels like my 500 Euros have disappeared. I am requesting that this issue be resolved immediately, with the deposit refunded to my account as promised. Please take the necessary actions to correct this as soon as possible.
On September 13, 2025, under reservation number 9722025572, we rented a car from Sixt at Sarajevo Airport. On September 15, 2025, we returned the vehicle without any damage or missing fuel, with a full tank, and the handover process was completed smoothly. However, the €500 deposit charged to our cr...
Between May 1–4, I rented a car from Sixt at Pristina Airport in Kosovo. At pickup, a €1000 deposit (around ₺45,000) was charged to my credit card. Upon returning the vehicle, the staff inspected it and confirmed that there were no issues, and I was told the deposit refund had been initiated. How...
I rented a car from Sixt at Pristina Airport (Kosovo) from May 28 to June 1. As part of the rental process, a €500 deposit was blocked on my card. Now, it’s been 19 days since the return of the vehicle, and I’m still waiting for the deposit to be released. I followed up with the Sixt branch in Prist...
We made a reservation to rent a car at the Kosova airport and paid a deposit. However, our flight was delayed by an hour, and they moved our car reservation to the next day. We had no choice but to rent another car, but our deposit was not refunded. The Sixt representatives assured us that the rese...
I rented a car from Sixt at Tirana Airport in Albania on 10.07.2025 through Booking. I had no problems returning the car on July 17, 2025. I was told both verbally and in writing when I rented the car that the €350 deposit would be returned on 14.08.2025. But even though the date given has passed, t...
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