Sidra Chain Did Not Help Me After a Hacker Stole My 559 Coins and Erased Data

Dear Sidra Chain team, my account had authentication security enabled, yet it was still accessed from the Netherlands and all my coins were transferred by a hacker. I had 559 coins after working with Sidra Chain for 3 years, and you have not supported me at all. Why haven’t you banned the hacker’s account? I have proof of the unauthorized access. Shame on you, Sidra team—users are not safe, and you are taking no action to resolve this issue. I’m starting to believe that you are supporting the hacker. All the details in my app have been deleted, and none of the transactions are visible anymore. Why is this happening? My app email is Anasm***@gmail.com.