Hello Sidra Support Team, My name is Hassan S***, and I am writing to report a serious issue with my Sidra Wallet account. For the past four months, I have been unable to make any transfers or transactions from my wallet. I kindly request that you help me resolve this issue as soon as possible. Here are my account details: Username: Hassanm Account Name: Hassan S***
User ID: 17c17e92-4af0-44ae-943d-100c10287***
Wallet Address: 0x22ac715e94aE93dDba8a9163F2c7127434B2B***.
Please kindly check and let me know: 1. The reason why my account has been restricted for so long. 2. What steps I can take to restore full access to my wallet. 3. How soon the issue can be fixed. This situation has caused me a lot of inconvenience, as I rely on my wallet for important transactions. I would deeply appreciate your urgent attention and a clear response regarding this matter. You can reply to me directly at: mhassansan***@gmail.com Thank you for your time and support.
I have been unable to access my Sidra Chain account for about 3 to 4 days. Whenever I try to log in, the system shows a message that my account is inactive, and it does not allow me to log in at all. My account currently contains funds/assets that I cannot access because of this issue, and I have no...
I have a Sidrachain account with the username “Ismail967,” and within this week, including today, I have lost access to the authenticator app linked to my account. When I try to log in, the system asks for a code from the authenticator, but I can no longer access that app or the codes, so I am compl...
I am a user of the Sidra mobile app and as of yesterday, 04/12/2025, I discovered that my account has been deactivated. When I try to log in, the application displays “Account Deactivated” and I am unable to access my account at all. I have not yet been able to reach customer service about this prob...
Hello Sidra Support Team, my name is Abdurrahman A*** and I’m having an issue accessing my Sidra account. I lost my authentication code and can no longer log in. Please help me recover my account or reset the authentication method so I can regain access.
I have been using my Sidra Chain account via Google Chrome since 2025, and I have been regularly claiming my tokens. I also completed the KYC process, and my account was verified. Despite this, my account now appears as deactivated, and when I try to log in, it shows the message “could not authorize...
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