Access To Sidra Chain Account Verification

I completed my KYC verification for my Sidra Chain web account in the first quarter of this year. However, for the last 2–3 months I have not been able to access my account properly. When I try to proceed with verification via kycport.com I receive a message stating “This account cannot be verified right now” and my access remains restricted. Despite having already completed KYC, I still cannot use my Sidra Chain web account as expected. I have tried all available channels to resolve this, including reaching out to support, but I have not received any response so far. I request that my KYC status be reviewed, my account access be restored as soon as possible, and a clear written explanation be provided about why my account is restricted and how this situation will be resolved.