I started a 7-day membership in the Shortmax app, and I wanted to cancel this membership from the very first day. Despite trying many times through the App Store subscription cancellation section, I was unable to complete the cancellation due to a “connection error” message. Even though I wanted to cancel the membership, my account was charged again today, which has caused me inconvenience.
Despite my repeated attempts to cancel, when I was wrongfully charged today, I was forced to call my bank and block my card. Being charged for a membership I could not cancel and having to block my card because of this situation has caused me significant distress.
I request that my membership be fully canceled with no possibility of renewal, and that the amount charged to me today be refunded.
I purchased a weekly membership through the Shortmax app and canceled the subscription before it expired. Even though the app shows my membership as canceled, for the past 2–3 weeks the system has continued to attempt to renew the subscription every week, and I keep receiving “insufficient funds” wa...
On December 14, I purchased a weekly membership on the Shortmax app for Android using a special discounted offer. During the purchase process, it was clearly stated that I could cancel the membership at any time. However, when I later wanted to cancel, I could not find any cancellation option either...
I purchased the “Weekly Pass Pro” subscription through the Shortmax app, but the subscription fee was charged to my account twice. I have receipts that clearly show this double charge. As soon as I noticed the issue, I submitted a request through the app. I was told that I would receive a response ...
Although I subscribed to the Shortmax app only once, my card was charged three times yesterday and today, with each charge of 437 TL, for a total of three unauthorized subscription charges in a single day. Even though I only started the subscription once, these duplicate charges on the same day have...
I voluntarily purchased the weekly “Pass Pro” subscription on the Shortmax app and later canceled the subscription. However, despite canceling it, the system continued the subscription on its own and started charging me automatically without my knowledge or consent. Each renewal charges approximate...
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