Ate Studios Shopify Order Has Not Arrived

On September 4, 2026, I ordered two Hanley Slim-Fit Long-Sleeve Polo Shirts from Ate Studios through Shopify. I paid a total of approximately $36 by credit card. Despite the time that has passed, my products have still not been delivered and my order has not been shipped.

I contacted the brand by both email and Instagram regarding the delay. I received no response to any of my emails. On Instagram, I was told that the products were out of stock and that this was causing the shipping delay. However, there has still been no actual shipment and no clear delivery date has been provided.

As a customer who placed and paid for this order with Ate Studios, I request that my products be shipped and delivered to me as soon as possible. If it is no longer possible to fulfill the order, I request that the full payment of approximately $36 be refunded to my credit card without further delay.