Shopee delayed my withdrawal for over a week without updates, how can I escalate the issue?

Xolvie Resolution Specialist July 04, 2025 2:07 pm

🔹 Why does this happen?
• Technical issues in Shopee’s payout system or third-party payment processors;
• Account verification or internal reviews may be pending without proper notification;
• Shopee may experience high processing volume causing backlogs.

🔹 How to escalate the issue:
• Contact Shopee Seller Support or in-app live chat with your withdrawal reference number;
• Ask specifically if your account or transaction is under review or flagged for any reason;
• Submit a formal complaint via Shopee’s Help Center and request immediate escalation to a finance specialist;
• If unresolved after multiple attempts, file a complaint with your bank and relevant financial authorities;
• Keep records of all communication, screenshots, and transaction details for reference.

❗ Shopee still not releasing your funds?

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