I Am Requesting an Exchange for a Broken Shiseido Concealer from Boyner

On May 8, I purchased a Shiseido brand concealer from the Boyner store in Ankara Cepa Shopping Center. In less than a month, the twisting mechanism broke, making the product unusable and appearing as if it were almost completely empty. I believe experiencing this with a product that broke so quickly and looks nearly depleted is completely unacceptable.

I did not receive the value of what I paid for this product, and because it is an item I rely on in my daily makeup routine, it has caused me significant inconvenience. I have my original receipt, and I believe this is a manufacturing defect that caused the product to fail so quickly. I demand that the Shiseido concealer I purchased at the Ankara Cepa Boyner store be exchanged for a brand-new replacement of the same item.

I expect a prompt resolution to this issue that prioritizes customer satisfaction.