Shein Sent Me Perfume Instead of My Hello Kitty Cup Mother’s Day Gift

Shein Sent Me Perfume Instead of My Hello Kitty Cup Mother’s Day Gift
Shein Sent Me Perfume Instead of My Hello Kitty Cup Mother’s Day Gift
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Glenda
May 11, 2:30 pm
3

I placed an order on Shein on April 30 for a brown Hello Kitty 40 oz cup as a Mother’s Day gift, but when my package arrived in Harris County on May 9, I was shocked to find a bottle of perfume inside instead of the cup. This mistake completely ruined the gift I had planned and left me very disappointed, as a cup and a perfume are clearly not similar items that can be confused. My order number is GSU1YW24A001FHA. I contacted Shein customer service via text, and they informed me that the issue would take some business days to handle and that I could start a refund. However, I do not want a refund; I want the correct product that I originally ordered. The perfume I received is not something I ordered, and I am willing to return it if necessary. I kindly request that Shein urgently send me the correct brown Hello Kitty 40 oz cup I ordered and arrange for the return of the perfume if needed. I expect this to be resolved quickly and without any extra cost or inconvenience to me, as this was a time-sensitive Mother’s Day gift that was spoiled by this error.

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