I placed an order with SHEIN on April 27, and later received a message saying the package had been delivered to my address. However, despite being home that entire day—and even having multiple guests over—I never saw the package.
I searched thoroughly in and around my property but found nothing. Since then, I’ve contacted SHEIN multiple times, trying to get help and clarity about my missing package. Unfortunately, I’ve been completely ignored—no replies, no explanations, no resolution.
I’m extremely frustrated at this point. The package clearly was not delivered, yet SHEIN’s system claims otherwise. I have no information, no refund, and no product.
I’m urging SHEIN to investigate this case immediately, confirm the actual delivery status, and either locate the missing package or issue a refund. I did my part—I ordered, paid, and waited—but SHEIN has failed to fulfill theirs.
I placed an order through SHEIN, and instead of delivering it to my address, the package was left at someone else’s door. I’ve contacted customer service multiple times, shared photos showing the delivery location is not my home, and explained clearly that the delivery address is incorrect. Still, S...
I placed an order with Shein totaling €98.69, and the expected delivery date was between April 1–3. It’s now well past that window, and my package never arrived. I contacted Shein customer service multiple times, but they were completely unhelpful and dismissive. Despite not canceling or returnin...
I placed an order on Shein's online store, but the delivery never arrived. According to the tracking information, the package was supposedly delivered, but no one contacted me, and I never received a call or a delivery attempt. Now, when I check the status on Shein’s website, it says “Products Aband...
For the shipment sent to me from SHEIN via Kargo X — tracking number PALTR0003253042YQ, containing clothing and accessories — the system shows it as “delivered,” yet nothing has been delivered to me. No package was left at my home or anywhere nearby, and I was not provided with any signature or deli...
I placed an order with SHEIN, and my package with tracking number PALTR0001836467YQ (carrier: Kargoist / Bertizgroup) has been marked as delivered, but I never received it. This is not the first time I’ve had issues with Kargoist—I previously filed a complaint for a similar situation where they fail...
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