I placed an order through SHEIN, and instead of delivering it to my address, the package was left at someone else’s door. I’ve contacted customer service multiple times, shared photos showing the delivery location is not my home, and explained clearly that the delivery address is incorrect. Still, SHEIN refuses to offer a refund or a replacement.
Every time I reach out, I’m given a different excuse, and nothing gets resolved. It’s beyond frustrating to be ignored when I’ve provided all necessary proof. I’m tired of this back-and-forth. I’m requesting an immediate investigation into my complaint and a full refund or reshipment. Stop avoiding accountability and fix this issue now.
I placed an order with SHEIN on April 27, and later received a message saying the package had been delivered to my address. However, despite being home that entire day—and even having multiple guests over—I never saw the package. I searched thoroughly in and around my property but found nothing. Si...
My SHEIN order was sent to the wrong address instead of my home, and what's worse, it's been returned. This is not acceptable at all. I want it canceled. If this keeps happening every time, I won't order again. It was sent to a different address and then sent back. You need to double-check even thes...
I'm facing a frustrating situation with a SHEIN order. I canceled my order due to missing items, but I haven't received a refund yet. I've contacted customer service multiple times, but they've been unresponsive. I'm at a loss as to what to do next. I'm not getting the missing items, I haven't re...
I placed an order with SHEIN, and my package with tracking number PALTR0001836467YQ (carrier: Kargoist / Bertizgroup) has been marked as delivered, but I never received it. This is not the first time I’ve had issues with Kargoist—I previously filed a complaint for a similar situation where they fail...
I placed an order on Shein's online store, but the delivery never arrived. According to the tracking information, the package was supposedly delivered, but no one contacted me, and I never received a call or a delivery attempt. Now, when I check the status on Shein’s website, it says “Products Aband...
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