I placed my first-ever order on Shein for five items, including an iPhone 16 Pro phone case and a charger protector, totaling ₺386.36 (Order No: GSO1CY012001K1K, Tracking No: PALTR0001849429YQ). Without any notification or delivery attempt, the shipping company returned my package, and tracking shows it was sent back to Shein’s Istanbul branch between August 2–4, 2025.
When I visited the local courier branch on July 31, I was told my items had been returned that very morning. I immediately emailed Shein and Pal Express on August 4, receiving only a generic informational reply on August 5 with no resolution offered. I followed up today via email and Shein’s in-app customer service chat, yet I still have not received any concrete solution.
This is highly frustrating, as I have never experienced such an issue with any delivery before. I request that Shein reship my original order immediately and ensure customers are informed before any return is initiated. I expect my problem to be resolved quickly without further delay.
On August 17, 2025, I placed orders on the Shein app totaling ₺4764 under the codes gso1wy42r001pm8, paltr0001943422yq, and gso1wy42r00n0yg. My delivery address was entered correctly as Cumhuriyet Mah. Kosova Sok. 1/3 k.3 d.9, C*** İnşaat, Tekirdağ/Kapaklı. Despite this, I never received my products...
On August 26, I placed an order of 8 items through Shein totaling ₺385.49, paid with my credit card. My order number is GSO1WK239001WDU and the tracking number is PALTR0001958676YQ. I set my delivery address as Bursa Sirameşeler Mahallesi, BUSKİ General Directorate. Since September 4, the tracking ...
I placed an order on Shein (Order No: GS01CB60F006616P) and paid ₺1,167.19 in total. However, the tracking now shows a “delivery failed” status, and I have not received my products. Shein has not provided any details about which courier company is handling my package or where my items currently are....
I placed an order on Shein through Pal Express (tracking number: PALTR0001968067YQ), but it has not been delivered to my address in the Esenyurt district of Istanbul. Although the estimated delivery window was between September 14 and September 24, 2025, I have only been receiving repeated SMS noti...
On September 14, I ordered a shirt from Shein for ₺796.93. My order was supposed to be delivered via Pal Taşıma / Bertiz Group. My order number is GSO13Q27F00021G, and my tracking number is PALTR0001993078YQ. The delivery address is Ayvalık, Balıkesir. It has now been over a month, yet my package s...
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