I ordered something on October 1st, 2023, but it hasn't arrived within the expected delivery time. I've been trying to sort out this problem with Shein's customer support, but they keep giving me different delivery dates that never end up being accurate. So far, they've given me a coupon code for my account. But, this doesn't really solve my problem because I need to see actual results from what I'm buying. I spent over $160, and my expectations haven't been met. Asking for help with this problem has been really difficult and frustrating. So, I've started a credit card dispute against Shein because they haven't given me a refund. If they don't process the refund soon, I'm ready to take it further. Here's what I want: I want my money back right away, no more waiting. I'm really unhappy with this shopping experience and I hope they fix the problem quickly.
On July 20, 2025, I ordered a trench coat from Shein (Order Code: GSO1C912X002RN1). It has now been over a month, and I still have not received my order. Shein’s email updates state that the item was delivered but could not be handed over because I was not at home, and they advised me to contact the...
I placed two separate orders on Shein and requested refunds for both. My order numbers are GSO1WP358004WCB and GSO1WP358004CYS. However, only one of the refunds has been processed, while the other has not. On May 3, 2024, I was expecting the refund of ₺2,063, but no payment was ever deposited into ...
I ordered a dress from the Shein app, but despite waiting for two full months, the product was never delivered to me. Every time I contacted customer service, they only responded with vague answers like “It will arrive soon,” but no concrete action was taken, and the package never reached me. Out o...
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