On May 23, 2023, at 2:46 PM, I purchased the "you for him stronger wy intense EDP 100ML" perfume. Due to its lack of fragrance longevity, I contacted the company via email on June 9, 2023. They responded on June 12th with a form to complete. After filling out the form, they instructed me to send back the product via mail. On June 13th, I shipped the item using the reference code 440965510. They assured me that the replacement or refund process would be completed within 20 to 41 business days. However, as of August 09, 2023, the 41-day mark has passed without any response from Sephora. It's disappointing how Sephora is letting its customers down.
On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...
I purchased a Burberry Hero EDP perfume from a Sephora store, and I am extremely disappointed. The perfume has absolutely no scent — not even immediately after applying it. Forget about longevity; the fragrance itself is nonexistent, almost as if I sprayed water on myself. It is outrageous consider...
On May 7, 2025, I purchased a 125 ml Terre d’Hermès perfume from Sephora online. Although the product arrived, its status on the app still says “Order Received”, not delivered. I didn’t open the box—not even the shipping pouch—because I decided to return it immediately. When I asked about returning...
On March 13, 2024, I bought a bottle of Versace Eros perfume from the store. The salesperson made sure to let me know that the perfume was genuine. However, I quickly realized that the scent didn't even last for 30 minutes. It's not typical for a real Versace perfume to have a scent that doesn't las...
I purchased Calvin Klein Euphoria EDP from Sephora after being advised by the sales associate to switch from the EDT version, which I’ve used for years, to the EDP for better longevity during the winter. They assured me it was more lasting, and since it was on sale, I decided to try it. However, to...
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