I placed an order with Sephora on February 17, which included a NARS foundation. However, the foundation never arrived because it was out of stock. I assumed it would be shipped once restocked, so I did not contact customer service immediately. After waiting about 15 days, I called Sephora to ask about my missing item.
The first time I called, they hung up on me. On my second attempt, they told me that because I didn’t call within three days, they couldn’t do anything about it. I never received my product or a refund.
Today, I placed another order, and the payment was deducted from my card, but the purchase does not appear in my order history.
On January 23, 2025, I placed an order through Sephora, but without any explanation, it was canceled. Despite never receiving the product, the charge was still deducted from my card. Since then, I have contacted customer service multiple times through both phone calls and emails, yet all I get is, "...
I ordered a perfume from Sephora, but they didn’t ship my order for a few days. I contacted their customer service multiple times to inquire about the delay, but each time I was told to wait. Frustrated, I decided to cancel my order, but they informed me that I couldn’t cancel it and had to wait for...
I just bought something from Sephora, and honestly, it’s been super frustrating. I made an order for $200 and opted for expedited shipping, hoping for a quick delivery. So, my package showed up late, and when I finally opened it, I found that one of the items (a foundation) was missing. I reached ou...
I bought something from Sephora's online store and then sent it back, but the refund didn't show up. The app tells you, "Your refund cannot be processed; please contact customer service." I also still have the points from my Sephora card that I earned for this purchase. When I call customer service,...
On August 15, 2025, I placed an order through the Sephora app, but due to a system error the same order was processed twice. When I called customer service, I was told to refuse delivery of the duplicate package so it could be returned. On August 21, 2025, the package arrived via courier, and I did ...
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