On the 7th of the month, I made a purchase at the Sephora Armada store. Although the product I wanted was not in stock, the payment was taken with the promise that it would be delivered directly to my address. However, on the 18th — days later — I was informed that my order had been canceled.
When I visited the store to ask for clarification, I was told the refund would be processed soon. Yet, here we are nearly a month later, and I have still not received my refund. What exactly are we waiting for? This level of service is completely unacceptable, especially for a brand like Sephora.
I demand that my refund be issued immediately without any further delay. Sephora must take responsibility for their commitments to customers and stop treating serious financial matters so carelessly.
I placed my order about 1 month ago. The product was returned to you due to a shipping problem before it reached me. When I called your customer service, they said they would not send the product again; they would refund the payment. So I waited for my refund. When I called 1 week later to check the...
On April 6, 2025, I placed an order on Sephora’s website and chose to pick it up from the Emaar store. When I went to collect it on April 9, the store staff informed me that the product was damaged and said my order would be canceled. They offered me a larger size available in-store, which I purchas...
On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...
For two days, I have been trying to contact Sephora’s customer service, but no one is answering my calls, and my emails are being ignored. This is beyond frustrating, especially considering that I requested a refund for a return made on the same day, within the same hour—yet they refused to process ...
On March 26, I placed an order for a powder from Sephora. When it arrived, the shade was completely wrong, so I immediately initiated a return. Today is April 25, and I still have not received my refund. I have contacted Sephora customer service at least 10 times, and each time they promised to esca...
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