My Segway Ninebot E2 Plus Scooter Stopped Working After Only 71 Days of Use

On June 18, 2025, I purchased a Segway Ninebot E2 Plus electric scooter from the BİM store in Erdemli, Mersin (Invoice No: AF02025002603533) for ₺13,990 using my credit card. I used the scooter for only 69 days before it suddenly broke down. On the morning of August 26, 2025, while riding, the scooter abruptly shut off and never turned back on.

The scooter does not receive any power at all. When I connect the charger, the green light flashes intermittently, and clicking sounds can be heard from inside the unit. Additionally, the motor locked up, leaving me stranded in the middle of the road. I had to drag the scooter home, which was exhausting and left my clothes dirty.

I typically rode the scooter 6–8 km per day, and it was in near-new condition. Experiencing such a serious malfunction after such a short time is completely unacceptable. The product is still under warranty, and I have the original invoice. I already attempted troubleshooting by resetting the unit and charging it with different outlets, but the issue persists.

I contacted Bilkom, the authorized distributor, and they only opened a ticket, telling me to wait for a response depending on their workload. I was also instructed not to take the scooter to any other service center. So far, I have received no meaningful support.

At this point, I have lost confidence in the product. Even if it were replaced, I fear the same issue would happen again. Therefore, I demand a full refund of ₺13,990 for this defective scooter.