I purchased the Segway-Ninebot Max G2 scooter and was not provided with any guidance on installation or setup. I had to assemble it at home by myself and install the app. After using it, I realized that the scooter does not reach the legal maximum speed of 25 km/h in Turkey; instead, it remains stuck at only 15 km/h. I spent a long time trying to troubleshoot this and eventually managed to reach the authorized service. However, instead of resolving the issue, I was told that the device had been “formatted” and that this process was considered outside warranty coverage. I was then asked to pay approximately ₺4,700 for repairs.
This response is extremely disappointing, as the problem existed from the start and is not due to misuse. I bought this product with the expectation of proper performance, yet I have faced both technical limitations and inadequate customer support. I request that Segway covers the repair or replacement under warranty and ensures my scooter can legally reach 25 km/h as advertised. I expect my case to be handled quickly and fairly.
On April 30, I purchased a Segway Ninebot G2 Max scooter from Media Markt. While riding, the rear wheel rim suddenly broke. I immediately contacted Bilkom, the authorized service provider, expecting warranty support. Instead, they informed me that because the control unit is inside the rear wheel, w...
I recently purchased a Segway Ninebot F2 Pro Scooter, but just one week after buying it, the scooter stopped charging completely. To resolve the issue, I delivered the product to the authorized service center in Bağcılar, Istanbul. The technicians tested it and confirmed that the scooter would not c...
I purchased a Segway Ninebot Max G2 electric scooter from MediaMarkt for ₺30,500, paid by credit card. Shockingly, on the first day of use, the scooter’s digital display showed a “Red 15” error, and the device completely malfunctioned. The very next day, I returned to the MediaMarkt store and reque...
I purchased a Segway Ninebot F2 Pro electric scooter, and while still under warranty, the front wheel started moving independently from the steering column. I immediately sent it to the authorized service center for inspection. They reported that a small part inside the fork had broken, but instead ...
On July 20, 2025, I purchased a Segway Ninebot F2 II (2025) Scooter from Media Markt for my child. Shockingly, just three days later, the scooter developed a software malfunction and would no longer power on or off. The next day (Thursday), I took the brand-new scooter to the Netser authorized servi...
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