Seat Charged Me for Oil Top-Up on My Arona FR Plus After 8800 km

I took my brand-new Arona FR Plus vehicle, purchased in June 2024, to the Sakarya Öztürkler Seat dealership after noticing a drop in the oil level at 8800 km. During their inspection, the technician confirmed that the vehicle had lost 300 grams of oil. When I requested the oil to be topped up, they demanded a fee. I contacted Seat Customer Service for assistance, but the representative provided irrelevant and unhelpful information, comparing oil consumption to water usage, which is unrelated to the operating principles of the vehicle. The representative also dismissed my concerns, stating I could file a complaint wherever I wished, during a call on November 18, 2024, at 09:48. I am deeply dissatisfied with the unprofessional attitude, irrelevant explanations, and lack of support from both the dealership and customer service. For a five-month-old vehicle, this issue cannot be attributed to user error, and charging a fee to address it is unacceptable. I am filing a complaint against both the dealership and customer service for failing to uphold the brand’s standards.