I took my brand-new Arona FR Plus vehicle, purchased in June 2024, to the Sakarya Öztürkler Seat dealership after noticing a drop in the oil level at 8800 km. During their inspection, the technician confirmed that the vehicle had lost 300 grams of oil. When I requested the oil to be topped up, they demanded a fee. I contacted Seat Customer Service for assistance, but the representative provided irrelevant and unhelpful information, comparing oil consumption to water usage, which is unrelated to the operating principles of the vehicle. The representative also dismissed my concerns, stating I could file a complaint wherever I wished, during a call on November 18, 2024, at 09:48. I am deeply dissatisfied with the unprofessional attitude, irrelevant explanations, and lack of support from both the dealership and customer service. For a five-month-old vehicle, this issue cannot be attributed to user error, and charging a fee to address it is unacceptable. I am filing a complaint against both the dealership and customer service for failing to uphold the brand’s standards.
On my 2022 Seat Arona 1.0 Ecotsi Xperience (license plate 35 BEH 535), I experienced a cracked radiator just eight months after the warranty expired. I have had all my vehicle serviced exclusively at an authorized Seat mbu service center in Gaziemir/Izmir. The malfunction occurred on August 12, 2025...
I am sharing my frustrating experience with the Seat Arona purchased under the guarantee of Dogus Group and Sahintas. The reliability of the brand is now seriously in question. However, the company has not taken any steps to address the issues surrounding its product. The car was purchased from a re...
On May 2, 2024, we obtained an expert service at Borusan Avcılar BMW Authorized Service for the BMW 320i Sedan with license plate 34Z**448, which we were considering buying. Our expectation was to have any deficiencies in the car identified and communicated to us. Ultimately, they informed us that t...
I own a 2022 Opel Mokka 1.2 t gsline car. In July 2022, I took delivery of my new vehicle from the dealership. After one year, the leather on the back of the headrests began to discolor slightly. This discoloration gradually increased, and it appeared in the headrests of five seats. I called Opel Tu...
Hello, my vehicle, a Peugeot 3008 that entered traffic in November 2021, has had all its maintenance done at the authorized service until now. On 26.11.2024, while stopped at a red light, the car failed to accelerate when the light turned green. I immediately contacted the authorized service, and th...
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