My New Seat Leon Had Hood Marks and Seat Service Blamed Me

On August 9, 2025, I went to Volkswagen authorised dealer (Doğuş Oto) to pick up a brand-new Volkswagen T-Roc. Without asking me, they had already removed all the protective bags and films from the interior parts, and the car was delivered in the delivery area at the back of the dealership. When I a...

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I purchased a brand new Superb from a Skoda dealership. The car was completely covered in brush scratches and bird droppings. They admitted it was their fault, but refused to exchange or refund it. Furthermore, their sales manager mockingly admitted, "All my black cars are like this, they don't sell...

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Hello, in July, the paint on the roof of our Opel Mokka started peeling off. We had purchased the car from the dealership Gaziemir Kahyaoğulları in Izmir, Turkey. We filed a complaint with them, and they took photos of the car and initiated an investigation. They admitted it was their fault and offe...

I own a 2020 Volkswagen Troc that I bought brand new in 2020 from Dogus Auto Etimesgut. As shown in the photos, the car has paint defects on the front hood, roof, and left rear fender. When I became aware of the problem, I took my car to Oztürk Aksaray Auto, an authorized Volkswagen service center, ...

I took my 2021 Volkswagen Caddy to the Adana Volkswagen Aykan dealership on March 20th, 2022, because the inside of the front headlight glass had cracked. They made a record for my vehicle and promised to send photos and a careful examination to headquarters for review. I dropped my car off at the d...