Hello, in July, the paint on the roof of our Opel Mokka started peeling off. We had purchased the car from the dealership Gaziemir Kahyaoğulları in Izmir, Turkey. We filed a complaint with them, and they took photos of the car and initiated an investigation. They admitted it was their fault and offered to fix it with a repainting. We did not accept this solution. After consulting our lawyer, we were advised to request a damage report and demand a refund. When we contacted the company again, they claimed this was not possible. Both the manufacturer and the dealership are at fault, and they have no right to victimize customers with such rigid policies. We bought this vehicle with great effort, and this experience revealed how superficial their sincerity was during the sales process. We kindly ask that the mistreatment we have faced be resolved as soon as possible. Thank you for your attention.
I purchased a brand-new Opel Mokka GS from the dealership in July 2024, and just two months later, the roof paint began to peel. After submitting a complaint to Opel, I was informed that this is a known chronic issue. They offered me a repair and compensation of ₺90,000 for the loss in value. Howeve...
Hello, I'm having a big problem with my brand new Opel Mokka, which I bought in September 2023. Within a few months, the roof paint started peeling. On August 17, 2024, I took the automobile to the Diyarbakir Odabaşı Opel store. They took images of the roof and opened a file. We're now waiting for t...
Hello, in October 2023, I purchased an Opel Grandland from the Balıkesir Beyaz dealership. I had heard about complaints regarding roof paint, but I thought these issues were limited to the previous series. I never imagined that such a problem could still occur. However, just three months after I bou...
I bought a brand new Opel vehicle, but it had several factory defects, which disappointed me. The left rear door was painted, there were hail marks on the roof, and there were local paint repairs with tape marks and paint drips on the left rear fender. Instead of accepting responsibility for their f...
In October 2023, the black paint on the roof of our brand-new 2023 model Mokka, which we purchased from the Opel dealer, began to flake off shortly after we bought it. When we reported the issue to the service center, they offered to repaint the entire roof and compensate us with ₺90,000 for the los...
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