I purchased a brand new Superb from a Skoda dealership. The car was completely covered in brush scratches and bird droppings. They admitted it was their fault, but refused to exchange or refund it. Furthermore, their sales manager mockingly admitted, "All my black cars are like this, they don't sell them like that." I contacted Doğuş and Yüce Auto and explained the situation. They opened a file and demanded to open the device. They also admitted it was their fault, but mockingly, they told me they couldn't give me a free polish or window tint, and that they couldn't issue a refund or exchange. And while doing this, they're admitting all the blame is theirs. I keep telling my dealership's sales manager, "We sell our black cars, and look, they all say that," and they say you can't impose a penalty on them, or maybe we can't do anything. So, Yüce Auto is admitting to selling even his cars, shame on you. If you want to be humiliated with your money, this is the place for you. They don't care about your rights or your money.
I called the Doğuş Seat Ankara (Turkey) dealership about the marks on the hood of my brand new Leon model that became visible when the sun hit it. When I explained the situation to the sales assistant, I was told that the car had been waxed to return it clean. I was asked to come back to the dealers...
Buyers of Ford Puma, take note! I've had this car for 6 months and I'm still paying the installments. A bird dropped on the car and stayed for three days. When we washed it, we discovered that the paint had peeled off in 10-15 places. We initially thought the car had not been properly cleaned, but u...
In September 2025, I purchased a brand-new 2025 Skoda Superb from Doğuş Oto Esenyurt. From the first day of ownership, I began experiencing vibration issues at certain speeds. I reported the problem both to the dealership where I bought the car and, after returning to Konya, to the authorized Konmar...
On December 24, 2022, I purchased a brand-new 2022 Citroen C4 with 0 km from the Gülan Citroen dealership, paying an additional ₺6,000 for metallic paint. I also purchased services such as ceramic coating, window tinting, rain-repellent windshield film, engine protection, seat protection, and hood p...
Hello, in July, the paint on the roof of our Opel Mokka started peeling off. We had purchased the car from the dealership Gaziemir Kahyaoğulları in Izmir, Turkey. We filed a complaint with them, and they took photos of the car and initiated an investigation. They admitted it was their fault and offe...
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