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Samsung TV Faulty Voice Command & Unhelpful Service

Yusuf
Samsung
April 1, 2024 6:31 PM51

I've been having constant problems with the voice command feature on my Samsung TV, which I purchased about 2 months ago. When I contacted customer service, they were unable to resolve the issue remotely.

They offered to send a technician, but informed me that the service would be chargeable if I couldn't provide the invoice. Unfortunately, as this is not a business, we don't keep invoices.

I've been experiencing issues with this TV since I bought it; it freezes constantly, and the voice commands don't work properly. Now, they want to charge me for a repair that should be covered under warranty!

I will never buy another Samsung product again, and I strongly advise others against it. This TV has been a complete disappointment.

Samsung
April 2, 2024 9:18 AM (14 hours after complaint)

Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section. Sincerely, Samsung Electronics Turkey

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