I’ve been a loyal Samsung user for years and have always preferred their products, so I naturally chose Samsung again when buying a new TV. I went with a Samsung QLED, even though its voice command feature only works with YouTube, unlike other brands that support it across all apps. Still, I trusted Samsung’s quality and reputation.
Unfortunately, it didn’t take long before the voice command stopped working entirely. I went to the Ankara Nata Vega AVM Teknosa branch to report the issue, and the customer rep didn’t even look me in the eye. He dismissed me with, “The remote isn’t under warranty and never has been.” No explanation, no help, no solution.
But here’s the thing: when buying the TV, the remote is part of the product, not a separate purchase. Nowhere does it say the remote isn’t covered. I expected better from a brand like Samsung, one that promotes itself as a leader in tech and service.
About 2 years ago, I bought a 55'' QLED TV from Samsung. The most important reason I chose Samsung was that the brand was good, including after-sales service, and that I could use it for many years. The device warranty has ended up for about 1.5 months ago, and today I had a problem with my device. ...
I’ve been a loyal Samsung customer for years, always trusting the brand for its quality—but this time, I’m truly disappointed. I purchased the Samsung QN700B 65-inch TV, and shortly after the warranty expired, the remote control stopped working completely. It’s frustrating that such a key component...
Samsung's customer service for my 50-inch Smart TV was a total letdown, I mean these products are commonly picked for being durable and quality. After just 3 and a half years, my TV's panel stopped working and they told me it wasn't covered by the warranty anymore. Bummer, right? So get this, Samsu...
I bought the Samsung 50Q60TAU model TV from the Malatya Park AVM Samsung dealer in December 2020. When I bought it, I asked the store when the warranty of the product would start. They told me that it would start after installation. I had the TV installed on 16.11.2021. After using it for about 1.5 ...
I’m deeply disappointed in my Samsung QLED TV. After the warranty expired, a thin black line suddenly appeared in the center of the screen. Shortly afterward, a white horizontal line formed at the bottom, and now the entire screen has gone completely black. I bought this TV based on Samsung’s strong...
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