My Samsung 50au8000 model television was not plugged in for 2 months. When I finally plugged it in, the screen didn’t turn on, although the TV made a startup sound before shutting off. After several attempts, the issue persisted, leaving the TV completely unusable. The authorized service demanded ₺15,000 for repairs on a TV that originally cost ₺20,000, so I declined the service. They admitted that this model has a known chronic defect, yet offered no alternative solution. I will definitely not buy a Samsung TV again. There was no refund, no exchange, and not even an apology. This entire experience has left me feeling very let down and disappointed by Samsung's lack of accountability.
I purchased a Samsung 58TU7000 model television in 2021. Shortly after the warranty period expired, the panel failed without any external damage or misuse. The authorized service center quoted me an outrageous repair cost of ₺17,000. It is completely unacceptable for a television to develop such a s...
My Samsung QLED 55” TV was damaged due to a neutral fault from the electricity provider, and it completely stopped working. When I called the authorized service, they refused to confirm the cause of the damage, simply because they weren’t present at the time it happened. Instead of providing proper ...
We installed our Samsung UE50AU8000 TV, which we purchased on June 30, 2022, in December 2023. After just 8-9 months of use, the TV suddenly stopped turning on yesterday, despite being connected to a smart plug. When I contacted the service team, I was informed that the warranty period was two years...
We purchased a Samsung 50TU8000 model TV in 2021, and before a year had passed, the right side of the screen began to darken. Due to this issue, we created a service request and sent it in for repair, but it was returned without any action being taken. At the time, we didn’t pay much attention and c...
The Samsung 50Q60T television, which was installed in June, which was bought in March 2021, is suddenly shut down immediately after the end of the warranty, on the television, which is not watched even for 2 hours a day, they diagnosed the service with the explanation of the service on the televisio...
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