Pull&Bear Has Not Issued My Refund After 14 Days

On September 6, 2026, I purchased three T-shirts from the Pull&Bear online store. The products arrived on September 10, and when I wanted to exchange two of the T-shirts, I went to the Forum Bornova store. The store told me that they could not process an exchange because it was an online purchase and that I would have to return the products and place a new order instead. They also told me that my refund would be processed within a maximum of three business days.

However, after completing the return, I still had not received any refund in my account even after 13 days had passed. When I called customer service, I was then told that the refund could take up to 14 days. Even though that period has also passed, the refund amount has still not been credited to my account. The online purchase return receipt I submitted clearly shows that two graphic T-shirts from my order numbered 20307848647 were returned.

While other brands complete refunds within a day, the fact that my refund has taken this long with Pull&Bear and that I have had to repeatedly follow up is causing me significant inconvenience. I request that my full refund be credited to my account as soon as possible without any further delay and that I be provided with clear information about the status of the process.