the screens of my Samsung TV devices were broken, I asked for a team to replace them for a fee, the team came, but the part was not in stock, we will send a new TV device, said E*** H**** from the Samsung solution center called and offered me the lowest model TV, I said I don't want to make the screen of my TV device or give the same model if you can't give it. my device is in the Neo QLED class, E*** closed my complaint record and device replacement request by being disrespectful I specifically said that I did not have my permission, do not close the record, now the TV is left without a device I am complaining about this lady in your solution center and Samsung My contact number 05** 0** 5**7, we talked on this number
I bought a Samsung television, but the LEDs started to malfunction right away. We asked for a new television, but Samsung insisted on replacing parts. After replacing the LED, we restarted using it, only for the main board to burn out. We requested a new TV once more, but Samsung chose to replace an...
Hello, I bought a TV from an authorized Samsung dealer. Eventually, little dots began showing up on the TV screen. Because the product was still covered by warranty, I went to the authorized service center. They said that the problem was covered by the warranty and promised to replace the screen. Bu...
Samsung’s customer service is a total nightmare. For the past 15 days, I’ve been trying to get through to their so-called solution center at 0850 6447711. Every time I called, a customer service rep picked up, told me they were taking my details, and promised that the solution center would get in to...
I made a deal with Samsung for my record number 4267133354 to swap my busted TV, a Samsung UE55CU7200UXTK, for 6100 TL. But Samsung told me they didn't have the model and couldn't give me a replacement. So, I ended up shelling out 6100 TL just for this TV, got a call from S**** at Samsung today. She...
for the last 3 months, I've been dealing with a janky product. The service team has come to my place so many times, like at least 10 times. But , I'm still stuck with this problem. I was super desperate and I ended up opening a service ticket with Samsung in Büyükcekmece. They just went ahead and c...
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