Samsung’s customer service is a total nightmare. For the past 15 days, I’ve been trying to get through to their so-called solution center at 0850 6447711. Every time I called, a customer service rep picked up, told me they were taking my details, and promised that the solution center would get in touch. Guess what? No one from this so-called solution center ever called back. I kept hitting a brick wall with customer service until, after a lot of persistence, I managed to get through to the so-called solution center. They told me someone named E*** from online sales would call me back. So now I’m just waiting for this call that never seems to come. Every call starts with a recorded message saying they’re recording for security purposes, but if they’re recording, they should be able to show proof of these calls and what’s been said. I’ve never dealt with such an unconcerned service before.
the Samsung solution center reached out to me, and they were like, "Hey, send your phone to the service, and we'll take a look at it." I thought, cool, maybe they'll fix it up for me, sent it to the service center, they promised me a 40% discount on the repair. Nice so far....But hold up, here's whe...
the screens of my Samsung TV devices were broken, I asked for a team to replace them for a fee, the team came, but the part was not in stock, we will send a new TV device, said E*** H**** from the Samsung solution center called and offered me the lowest model TV, I said I don't want to make the scre...
I am completely dissatisfied with Samsung's after-sales service, and trying to reach them over the phone has turned into a nightmare. I sent my Samsung phone to the service center last year, just six months after purchasing it from Vatan Bilgisayar because the sound would cut out during calls. Howev...
I bought and paid for five products three came but the other two an oven and a washing machine, unfortunately have not delivered them for over a year. Despite contacting their supposed "solution team," they have been unhelpfully and continue to give me vague and unhelpful responses. When I call to i...
I just bought an air conditioner from Samsung, but ever since it got here, it's been a nightmare. Worst of all? When I need help the most, there's no one to help me. No matter how many times I try and how urgently I ask, no one will listen to my problems and address them. This is very frustrating. H...
Comments