On February 2, 2023, I pre-ordered a Samsung S23 Ultra 1TB device and chose a free green Watch 5 Pro smart watch to go with it. Before making the purchase, I even double-checked my choice. But when I called to ask how long it would take to ship, they said 14 days. When I called again on February 20, I was shocked to hear that the watch wouldn't be sent because they said I didn't pick it. This can't be right, especially since you spent a lot of money on a smart case and charger. I work in the IT field and know how online shopping works, so this is very frustrating for me. I tried to get in touch with the right people, but they didn't answer. On February 28, they told me they wouldn't send the smart case or the charger, so I was left with just the phone. I demand a fair solution. Samsung should either send me the Watch 5 Pro smart watch and the wireless charging station or give me a full refund for everything I bought, including the smart case and charger. Spending 50 thousand TL on things and then being told I didn't choose the free accessory is a very unfair thing to do. My order numbers are 2201213016913845, -2205742724112215, and -2207400115912598.
On March 29, 2023, I went to the official Samsung website and placed an order for the S23 Ultra 1TB. The expected delivery date was April 4, 2023, but after 5 days, I got a call from customer service saying that it was out of stock and that I could either wait or cancel my order. I was disappointed ...
I placed an order on May 9, 2025, through Samsung for the Galaxy S25 Ultra, Galaxy Watch 7, and Galaxy Buds3 Pro, totaling approximately ₺82,000. The system clearly indicated that delivery would take place on Monday, May 12, and I trusted this date when placing the order. Because of this, I sold my ...
Dear Samsung Customer Service, I am writing to express my frustration regarding an order I placed on April 12th through Samsung Shop. I purchased the Samsung S24, along with a pair of headphones and a charger. Initially, I was informed that the delivery date was set for April 21st, but due to stock ...
I purchased a Samsung S25 Ultra from Samsung’s official website on February 14, 2025. During checkout, I selected the scheduled delivery date of February 15, 2025, as it was available as an option. However, today is February 15, 2025, and my order is nowhere to be seen. I reached out to WhatsApp cu...
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