I purchased the Samsung VR3MB77312K robot vacuum on September 3, 2024, and from the very first week, it has been giving me constant problems. It was clear early on that the device was defective, so I took it to the service center and explained that under consumer protection laws, I’m entitled to a refund or product replacement within 15 days of purchase.
Despite this, they inspected the device and claimed it was “normal,” then simply returned it to me—ignoring my legal right to a product exchange. Since then, the vacuum continues to malfunction, and using it has become more frustrating than helpful.
Hello! I purchased the Samsung robot vacuum model VR3MB77312KITR VR7700BM from Media Markt. After about 3 months, the robot began to give a wheel jam warning when it was on a flat surface. I took it to the service center the next day. They examined my device and took photos and videos. 'I took a pho...
I bought the Samsung VR5000 robot vacuum thinking I was investing in a reliable, high-quality brand. Unfortunately, the vacuum broke down in less than a month. We sent it to the service center, and they agreed the product was defective. They even submitted a replacement request on our behalf. Soon ...
I purchased a robotic vacuum cleaner from Samsung, which turned out to be defective. The product was sent for repair twice but returned both times without being properly repaired. After that, a replacement was provided, but the process took a long time, during which we were unable to use the vacuum ...
I purchased a Samsung dryer on September 15, 2024, and it hasn’t worked properly since installation. Despite contacting Samsung service multiple times, no action has been taken to resolve the issue. The dryer simply doesn’t dry clothes. Initially, customer service promised a replacement but kept de...
I bought the Samsung VR7700 robot vacuum mainly for its mopping feature, but it doesn’t mop at all. The vacuum fails to perform any floor wiping or wet cleaning, making one of its key features completely useless. I sent the device to technical service under warranty, and they kept me waiting for an...
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