Samsung TV Installation Complaint

On June 2, 2024, Sunday, we purchased a Samsung TV from the Zorlu Center Shopping Mall Media Markt. Today, two technicians from the technical service arrived at our office to install the TV. Since our office is located in a private property (a flat within a plaza building), they naturally parked in the parking lot at the entrance, incurring a parking fee upon exit. About 15 minutes after the service technicians left, I had to go downstairs to pay the hefty parking fee of 75TL (approximately 2 EUR)!!! When I raised this issue with the Samsung service manager and customer service, they dismissed my concerns with their "this is how it is" attitude. If Samsung's customer service expects its customers to pay for parking (even for just 2 EUR), then there is a serious flaw in their system. I urge all Samsung authorized personnel to consider the implications of such policies. If complimentary installation services are provided, why should customers bear the burden of parking fees? This experience has been a disgrace, and I've never encountered such treatment before. Additionally, I want to highlight the discriminatory behavior of the service manager, who distinguishes between corporate and individual customers. It's evident that Samsung believes corporate customers should bear additional costs simply because they are corporate entities. The service manager made this viewpoint abundantly clear during our phone conversation. He insisted that since it's private property, we should pay the fees to the plaza management. As a result of this ordeal, Samsung and Zorlu Media Markt have lost our business indefinitely.