Samsung Authorized Service Overcharged Me for Frame TV Installation
As a result of being directed to Simge Elektronik - Samsung Authorized Service Center from Samsung customer services, I was asked to create an appointment for the 2nd installation of my Samsung Frame model television, which was mounted on the wall due to the reason for my move, by stating that I would be dismantling it from my old house and moving it to my new house and to another block within the same site by myself. As a result of my conversation with the relevant service on 12.01.2025, I created an appointment for 13.01.2025 and explained in detail the procedure to be done to Samsung customer services and this authorized service, and as a result, we agreed on the fee. However, due to the 1 or 2 day delay in my moving process, I canceled it in the morning on 13.01.2025 and postponed it to another date. Then, on 14.01.2025, I called the same authorized service again and this time I talked to a different male employee. As a result of my explanation in detail to the relevant person for the 2nd installation I requested, the employee this time quoted 1.5 times the previously quoted price. I wonder how much the service directed by Samsung tolerates such prices that are not up to date? Also, if Samsung will not help again with a product that it has assembled once, why do we prefer Samsung? We are people who only buy products for Samsung. I think Samsung only cares about its own satisfaction, so we are being victimized in this way. When I moved, I still have to pay for my TV because it was left at home. They make me experience all kinds of financial and moral difficulties. That's why I regret shopping from Samsung.
Progress
My moving process was delayed by 3 days due to constant differing statements between Samsung and its authorized service centers, and none of their statements were consistent. Because of this, I had to pay rent for an extra 3 days, and the authorized service center Simge Elektronik caused even more inconvenience by quoting different prices on different days. I was astonished by the attitude of Simge Elektronik employees, and despite trusting the words of the responsible individuals in Samsung's resolution process and agreeing to a second installation, the individuals in Samsung's resolution process had assured me that it would be resolved without any interaction with Simge Elektronik Samsung authorized service center employees. However, after one day, Simge Elektronik employees stated that they could only proceed if I accepted the quoted price, otherwise, they would not be able to proceed, and they closed the issue. As a result, the responsible person in Samsung's resolution process stated that discussions were still ongoing and that the issue would be resolved as soon as possible. However, at the end of the day, I ended up paying 3 days' rent and couldn't have my Samsung brand television installed. No resolution came from a company like Samsung for this inconvenience. I regret making a purchase from this company. It surprised me even more that a large company like Samsung remained silent in the face of such possible daily exorbitant price increases, taking advantage of the economic fluctuations in our country.
Dear Customer, We were unable to reach you because you did not share your contact information. You can reach our live support lines. Sincerely, Samsung Electronics Turkey
