I placed an order on May 9, 2025, through Samsung for the Galaxy S25 Ultra, Galaxy Watch 7, and Galaxy Buds3 Pro, totaling approximately ₺82,000. The system clearly indicated that delivery would take place on Monday, May 12, and I trusted this date when placing the order. Because of this, I sold my Galaxy S24 Ultra and have since been left without a phone. As of May 15, my order is still stuck in the "Order Confirmed" stage—it has not been processed or shipped. I contacted Samsung support multiple times and was only told, “We’ve opened a request,” without any clear or satisfying update. Today, I received a call from Samsung for the first time, but no actual solution was offered. I am now using my mother’s phone because I relied on their delivery promise. I trusted Samsung as a global brand, and I am deeply let down. This process is unacceptable. I demand that Samsung immediately processes and ships my order, provides an explanation for the delay, and compensates me for the lost time and stress. I expect a solution without further delay.
Dear Samsung Customer Service, I am writing to express my frustration regarding an order I placed on April 12th through Samsung Shop. I purchased the Samsung S24, along with a pair of headphones and a charger. Initially, I was informed that the delivery date was set for April 21st, but due to stock ...
I purchased a Samsung S25 Ultra from Samsung’s official website on February 14, 2025. During checkout, I selected the scheduled delivery date of February 15, 2025, as it was available as an option. However, today is February 15, 2025, and my order is nowhere to be seen. I reached out to WhatsApp cu...
Dear Samsung Customer Service, On 27.09.2025, I purchased a product worth ₺14,499 from your official online store. Although I immediately canceled my order, the product was nevertheless dispatched. Upon contacting your customer service team, I was informed that I had to cancel the delivery through t...
On February 2, 2023, I pre-ordered a Samsung S23 Ultra 1TB device and chose a free green Watch 5 Pro smart watch to go with it. Before making the purchase, I even double-checked my choice. But when I called to ask how long it would take to ship, they said 14 days. When I called again on February 20,...
I ordered a television from Samsung Shop on March 31, 2025. They kept me waiting until April 18 and finally said that there was no stock in our warehouse on April 18, 2025, we will cancel your order and refund your money. Today is May 02, 2025 and 14 days have passed but my money has not been return...
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