My Samsung Smart TV's display failed on July 7, 2023, and I called for service. They stated that a part needed to be replaced, but Samsung no longer manufactures it. However, if the TV is still under ten years old and I have the receipt, they have offered to exchange it for a new TV for the price of the part, 10,000TL, in cash. I requested a bank account number, but they insisted on payment in cash. I called the Samsung Istanbul Center to confirm the validity of the offer. However, they assured me that the payment would be made to a bank account rather than in cash. After waiting 10 days for the responsible person to return my call, I decided to email Samsung Korea about the situation. On July 19, Mersin Samsung called and informed me that the price had risen to 22,000TL. This appears to be a deceptive tactic to prevent me from taking advantage of the offer before my TV's ten-year warranty expires. I'm very disappointed in Samsung and its deceptive practices.
On July 17, 2021, I purchased a Samsung 70-inch TV. The TV broke down on July 27, 2023, necessitating a screen replacement at a cost of 21,000 TL. I called Samsung customer service on July 28, 2023, and they have yet to respond. I'm a loyal Samsung customer who has never had a problem like this befo...
The invoice of my QE50Q60T model television, which we purchased by trusting the SAMSUNG brand through Vatan Bilgisayar online sales, was issued on 15.06.2021, and the installation of my television was carried out on 30.06.2021 by the authorized service. On 25.06.2023, the TV consumer reconnected the...
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