I asked for help with my Samsung refrigerator because it wasn't cooling right. Since the warranty was over, the service asked for a big fee of 350 USD to come to my house. I reluctantly agreed. After looking at the fridge, the technician told me that the compressor was broken and could be fixed for a whopping $9,000 USD. Even if it was replaced, there was no guarantee that it would work well. I told the technician that I couldn't afford such a cost, but he just took the 350 USD and left. When I later plugged in the refrigerator, I found that it didn't work at all. When I looked more closely, I saw that a part had been taken off by force. Even though I called them several times, they wouldn't come back and fix the damage. I called Samsung's customer service, and Hasan told me that he would get back to me after talking to the service. But he didn't offer any solutions; he just told them what they said. My faith in Samsung's dependability has been broken, so I'll now buy appliances based on service rather than brand. I want the missing piece to be put back together.
The Samsung refrigerator, oven, and vacuum cleaner we bought broke down, so we called for service. The technician said that a part in the refrigerator was faulty and the repair would be charged since the warranty had expired. They took ₺3,000, replaced the part, and did not provide a receipt or invo...
I contacted Samsung Authorized Service, they came and checked the refrigerator, detecting that the compressor was faulty. They mentioned there was oil inside and gave a price of ₺8800, also stating that the card might need to be replaced, with an additional cost of ₺11800-₺12000. Since the device wa...
The freezer compartment of my 7.5-year-old Samsung refrigerator stopped cooling. The service team came and said there was a gas leak. They took it to the workshop and said four parts needed to be replaced—one would be covered under the 10-year motor warranty, but the other three would cost ₺8,400. A...
The compressor of my RF85 model refrigerator, which I purchased from Samsung 6 years ago, broke down. The service team came three times and informed me that they would replace the refrigerator. They said the replacement would be with the RF71 model and took an upfront payment of ₺51,500 from me. How...
My Samsung refrigerator stopped working due to a flaw in the assembly process. The official Samsung Service Center has identified a manufacturing defect. After receiving the defect reports, the refrigerator was deemed "irreparable" (despite my payment of the service fee). As well as supposedly being...
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