On March 29, 2023, I went to the official Samsung website and placed an order for the S23 Ultra 1TB. The expected delivery date was April 4, 2023, but after 5 days, I got a call from customer service saying that it was out of stock and that I could either wait or cancel my order. I was disappointed because I was looking forward to getting the product. I even had to increase the amount I could charge on my credit card and take time off work so I could get it. Even worse, the website still shows the product as being in stock. I called customer service, but they couldn't figure out what to do. I expect Samsung to send the product quickly and to let me know better in the future when they are out of stock.
On February 2, 2023, I pre-ordered a Samsung S23 Ultra 1TB device and chose a free green Watch 5 Pro smart watch to go with it. Before making the purchase, I even double-checked my choice. But when I called to ask how long it would take to ship, they said 14 days. When I called again on February 20,...
I purchased a Samsung S25 Ultra from Samsung’s official website on February 14, 2025. During checkout, I selected the scheduled delivery date of February 15, 2025, as it was available as an option. However, today is February 15, 2025, and my order is nowhere to be seen. I reached out to WhatsApp cu...
Dear Samsung Customer Service, I am writing to express my frustration regarding an order I placed on April 12th through Samsung Shop. I purchased the Samsung S24, along with a pair of headphones and a charger. Initially, I was informed that the delivery date was set for April 21st, but due to stock ...
I placed an order on May 9, 2025, through Samsung for the Galaxy S25 Ultra, Galaxy Watch 7, and Galaxy Buds3 Pro, totaling approximately ₺82,000. The system clearly indicated that delivery would take place on Monday, May 12, and I trusted this date when placing the order. Because of this, I sold my ...
On October 25, 2025, I ordered a Samsung 65LS03D model television through Samsung’s official website to be delivered to my address in Kepez, Antalya (Order No: TR251025-35008611). I paid ₺54,999 using my bank card. The product was promised to be delivered on October 30, 2025, but it was not delivere...
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