I took my Samsung Galaxy Z Flip 5 phone, which I bought from vatanbilgisayar.com on 21.02.2024, to Vatan Bilgisayar Kuşadası branch with its accessories in its original box on 15.09.2024 because of a green line on the upper half of the screen. The necessary photos were taken and a report was kept before sending it to the service. As it can be seen in the photos that there is no damage or impact, there is no information about any damage or impact in the report. Only the scratches that occurred during the period when I did not use a cover due to usage are included in the report. However, in the photo sent to me by Samsung BDH Service, the hinge of the phone is seriously damaged and has been hit. They are trying to get out of the situation by saying that the damage, which I do not know where it is, is a user error, and that the phone came to us like this and we cannot help. Not only are they asking for a repair fee of ₺10,000 for the damage that was not caused by me, but I cannot reach any solution despite providing the photo and report taken at Vatan Bilgisayar service. I do not even want the phone to be repaired and sent back free of charge. If I am not refunded, I will take legal action. They are making me experience the same problem I had with a smartwatch before. They are not solution-oriented in any way. Samsung is a regret.
A thin line appeared on the folding portion of the screen of my Samsung Z Flip phone, followed by black spots. It gave the same defect from the same location on this screen 8 months ago. As usual, the service said user error, and I said show me the user error on this phone, and I'll give you the pho...
I bought the Samsung Z Flip model in November 2021, and although it was never dropped or damaged, a line appeared along the fold. Within a month, the touchscreen began to fail in the folded section, affecting half the screen, and eventually the entire screen stopped working. When I bought the phone,...
On 14.06.2023, I purchased the Samsung Galaxy Z Flip 3 model mobile phone from the official Hepsiburada seller via the Hepsiburada website. On 14.08.2024, bubbles formed on the folded part of the phone and the screen protector that came on its own peeled off from the folded parts and this area was c...
The screen of my Z Flip 5 phone, which I purchased ten months ago, had pixel errors and dead pixels. The warranty stated that the screen would be repl...
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